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Thursday, December 1, 2011

Building Trust With Parents

A Principal's blog, The Wejr Board, has an interesting post on building trust with parents. Here are some of the comments:

Today we had a First Nation Honouring Ceremony for our kindergarten and grade 1 students so prior to this event, we invited the parents to come in an hour early to discuss education at Kent School (we have created a few First Nation Parent Groups based on previous feedback from parents).  We were thrilled to have over half of our students’ parents come in early.
We started the discussion with examples of how most parents ARE already involved in their child’s education and how some are engaged as well as explaining the difference between involvement and engagement.  I then demonstrated all the ways that families can use technology to become either more informed or more engaged with the school.
As with most meetings, I feel the most important part is the dialogue.  I spoke about how, although I believe school-family communication is very important to student learning, this cannot be done effectively without trust.  We wanted to hear from the parents about how the school can work to build trust in families so they not only feel comfortable coming to the school but also confident that they can speak about their child and feel they have been heard.
After some table talk, we asked the parents to share their thoughts.
  • A father spoke up first and said, “it’s simple… the only thing I ask is that when I discuss my child, LISTEN.  I have been part of schools that have constantly told me what to do but never listened to what I had to say.” [in my opinion, in addition to listening I think we (as educators) need to seek out voices of those who generally do not speak up]
  • A mother spoke up and said, “We know what our child cannot do, we want to hear HOW he is learning and what he CAN do – we appreciate when schools do this on phone calls, meetings, report cards… kids also need to hear this – that they have strengths and areas they need to work on”.
  • A mother stated, “If the school has to tell us something concerning, it is much easier to hear when it is sandwiched between some positives.”
  • A mother discussed how her work affects her involvement, “I feel so disconnected with the school because I work.  I know teachers work all day so I don’t want to bother them in the evening.  I like the idea of having other ways to communicate with teachers so we do not interrupt their time away from school… this would really help me. That way, I can stay connected to my daughter’s school better at times that work for me and the teacher.  I WANT to be connected in person, but working full time makes it tough.”
  • A group of parents said the like receiving the positive phone calls and comments (see post about Friday 5 Positive phone calls)  so they know that just because the school number comes up on the call display, it does not mean it is a bad thing.
There are so many reasons why some parents do not feel they have a relationship with their child’s school.  Policies and directives cannot build trust with parents; however, relationships can.  This is where we need to start.  Build relationships by LISTENING to parents and ENGAGING in dialogue around their child’s learning.
Too often, the education system tells parents what to do or makes judgmental statements that further disengage parents.  We all know that working WITH parents to increase involvement enhances learning in children.  A few parents and families from Kent School have spoken up and provided feedback on how to build trust…
Are we listening? 
Go to the post by clicking here. is a great article by the author of The World is Flat that puts much of this data into more readable terms. 

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